Why be a great communicator?

Soft skills are increasingly becoming the hard skills of today's workforce. It's just not enough to be highly trained in technical skills, without developing the softer, interpersonal and relationship-building skills that help you to communicate and collaborate effectively. Our "Engage” training program teaches you the 7 communication skills decoded from genius communicators.  It provides sophisticated yet easy-to-learn frameworks to navigate conversations. By using these communication processes consistently, you will operate within a well formed frame and create a discourse that is clear and concise.  And as a result, it will transform the way you are heard, seen and regarded in your workplace and life.

Business & personal gains you'll reap

  • Leadership & Advancement

  • Engagement & Satisfaction

  • High Productivity & Performance

What people say

Virgin Australia

Susy Goldner

This stuff has changed my life! In fact it has changed the way we do business here. Apart from exceeding the targets for productivity improvement – there is a real buzz – an optimistic energy around here – the difference is palpable. We also have a new way of communicating and asking questions that is far more efficient and gets accurate information quickly. This flows on to get fact decision making which has a big impact on business performance and staff morale

Telecom NZ

Trish Keith

We are gob smacked by this result. Gob smacked is a technical term we use around here to describe the executive management response when sales uplift by 60% within 12 weeks and the customer satisfaction index on our outbound sales team concurrently improves to exceed that for our inbound customer service operation

ADT Tyco

Aaron Kedzlie

This really works and the result is great. Conversion ratios have increased by an average of 70% and activity levels have nearly doubled. I think we can get another 20% improvement and we are now targeting that additional gain

Commonwealth Bank of Australia

Fred Pollock

We have tried for more than seven years to drive this change with the Retail team. And now within six months it’s like a roller coaster on the downhill run – unstoppable! I think Retail would drive this project now, even if we weren’t here to support them

Queensland Urban Utilities

Rob Lynch

The change in leadership behaviour, are really showing.  Overtime is down more than 65% and productivity is up.  We are clearing our priority 3 and 4 jobs backlog - which means we do not need to engage third parties to do the work and our costs are dropping. In addition our quality of service delivery has improved; I’m now getting regular letters and e-mails of commendation, customer complaints have dropped to zero


Brendan Farrugia

Today we applied what you taught us with a client who was less than impressed with us prior to the meeting.  One hour later for him to thank us, say that we were very different from other sales representatives and to ask could we come back to present to the directors was a fantastic result. ​ The whole team is certainly walking around with a lot more confidence. 

Mercury IT

Luke Halliday

Thank you very much for all of your help. It is difficult to express thanks to you in any way that remotely reflects the amazing results I have seen from your work. Only in part does the dollar measure of the results demonstrate the value your organisation has bought to ours

Outcomes you'll get

  • build rapport and trust quickly to support engagement

  • convey information concisely and accurately for better problem-solving

  • question to accurately uncover critical information for decision-making

  • calibrate non-verbal communication to develop intrinsic motivation and engagement

  • confirm understanding for responsibility and accountability

  • set frames to define boundaries, keep dialogue on-topic, and manage expectations

About this program

  • A model decoded from genius leaders and communicators providing you the top 7 communication capabilities for success

  • Proven methodologies that are evidence based and research backed to connect study findings to the real business world

  • 40 highly targeted learning bursts over 10 chapters to learn at your rate, whenever and wherever, for an unlimited time

  • Easy to digest experiential micro-learning lessons backed up by written instruction and quizzes for new capability retention

5.5 hours

Video training

  • Stories (metaphors) for learning

  • Framing for context

  • Instructions for use

  • Demonstrations for skill uptake

  • FAQs

109 pages

Written material

  • Full course content chapters

  • Step-by-step skill drills

  • Short quizzes

Corporate program

at a fraction of the cost

Course curriculum

  • 1


    • Welcome to the ENGAGE program

  • 2


    • Introduction: What sets great organisations apart

    • Program overview

    • Overview PDF

  • 3

    #1: Prepare outcome

    • Introduction: Intention & Outcome

    • Introduction: Outcome, Intention & Consequences (OIC)

    • Demonstrations & Skill Drills: OIC Spatial

    • Demonstrations & Skill Drills: OIC

    • Introduction: Making your Outcomes Well-Formed

    • Demonstration & Skill Drills: Well-Formed Outcomes (WFO)

    • FAQ

    • Prepare Outcome PDF

    • OIC PDF

    • WFO PDF

    • WFO 7 Question Test PDF

    • Quiz

  • 4

    #2: Trigger a resource state

    • Introduction

    • Instructions for using the alphabet chart

    • Demonstration & Skill Drill

    • FAQ 1

    • FAQ 2

    • Trigger a resource state PDF

    • Guide to building an alphabet chart PDF

    • Quiz

  • 5

    #3: Establish rapport

    • Introduction

    • Introduction: rapport through state

    • Demonstration & Skill Drill: rapport through state

    • Introduction: rapport through mirroring

    • Demonstration & Skill Drill: rapport through mirroring instruction

    • Demonstration & Skill Drill: rapport though mirroring demonstration

    • Demonstration & Skill Drill: rapport through mirroring debrief

    • Introduction: Pacing & leading

    • Skill Drill: Pacing & leading

    • Demonstration: Pacing & leading

    • FAQ

    • Rapport PDF

    • Quiz

  • 6

    #4: Frame using intention

    • Introduction

    • Demonstration and Skill Drill: Framing requests using intentions

    • Framing using intention PDF

    • Quiz

  • 7

    #5: Apply specifier questions

    • Introduction

    • Framing

    • Demonstration & Skill Drill

    • FAQs

    • Specifier questions PDF

    • Quiz

  • 8

    #6: Paraphrase for understanding

    • Introduction

    • Demonstration

    • Skill Drills

    • FAQs

    • Paraphrase PDF

    • Quiz

  • 9

    #7: Manage incongruence

    • Introduction & demonstration

    • FAQ

    • Manage incongruence PDF

  • 10

    Integration: Putting the entire ENGAGE model together

    • Metaphor & Framing

    • Demonstration of the entire engage model

    • The engage model PDF

  • 11


    • Closing

    • Closing PDF

  • 12


    • Co-Creators & Trainers

    • Definitions of Terms 1

    • Definitions of Terms PDF

    • References

  • 13

    Your Feedback

    • 4 Question Survey (multi-choice)

    • Testimonial

  • Traditional training

    Traditional trainers attempt to create behavioural change directly with new behaviour. What results is that graduates can talk about what to do (e.g. answer test questions) but they fail to develop the flexible behavioural competence and capability in real life

  • Our programs

    This course is designed on the principles of Cognitive Load Theory to ensure information is easily learned, retained and applied. We combine this with experiential learning (i.e learning by doing) activities for powerful behavioural change for participants

A difference that makes all the difference

It is often believed some of the skills required to lead and manage people are instinctive. They are not. They are learned.   ​ Anyone who has ever had to make a team, an organisation or business work knows the importance of communication skills.   Yet so many of us have not been trained or been mentored in the art of effective communication and leadership.   ​ The "Engage" program consists of a number of communication and thinking patterns essential for managing others effectively; especially making and responding to requests.  In addition to managing down the Engage program is an excellent tool for managing up and managing sideways. As a result of incorporating the "Engage" model you will find that as either a leader or a team member in your workplace you are then well placed to become the model for replicating the behaviours that you want to see in others in the organisation. This is how organisational culture can be nudged in a useful direction.

Meet the instructors

Geoffrey Wade

Geoffrey is the co-founder of the Performance Breakthru Academy. He is a management consultant with over 30 years of experience in growing companies and change management. Geoffrey has Bachelor of Science, Bachelor of Engineering, MBA, Graduate Certificate in NLP and NLP Trainer qualifications. Geoffrey has been an executive coach, business performance improvement and leadership development and management consultant and seminar presenter since 1998.

Chris Collingwood

Chris is the co-founder of Performance Breakthru Academy. Chris specialises in one to one work with people, course design and accreditation, and the training of corporate consultants and executive coaches. Chris holds a Diploma in Training and Assessment Systems, a Degree in Psychology, a Graduate Certificate in NLP, NLP Trainer certification and a Masters degree in Applied Science Social Ecology. He has over twenty years experience in coaching, consulting and leading seminars in Australia, Indonesia, India, China, New Zealand and the US.


  • What if I purchase this course and I'm not satisfied?

    We're so confident you'll love it, we've created an option for you to explore a chapter for $12, so you can decide whether this course if right for you and your people. And so you can try this program 'risk-free' for 30 days, if you don't love it, email one of the instructors in the 'Meet the instructors' section above and we'll give you a full refund.

  • How long do I have to complete this course?

    You have unlimited access! We want you to get everything you can out of this course.

  • Why is this course a fraction of its normal price?

    We believe effective communication in the workplace is key to both personal and business wellbeing, endurance and success. We are on a mission to help people dramatically improve their communication capabilities to elevate their experiences and results.